Give reps a reason to call — and operators a reason to stay.
Loyalty Drives Repeat Business
RTS turns every purchase into points, rewards, and predictable reorders, keeping operators engaged and reps in the loop. Loyalty isn’t accidental — it’s earned through consistent recognition and targeted rewards.
With operator-level visibility, your team knows who’s buying, where leakage is starting, and which incentives will move the next case. This insight allows reps to focus on high-potential accounts, deploy timely rewards, and protect the doors you’ve already won.
The result is measurable: predictable pull-through, faster time-to-reorder, higher share of wallet, and less churn — all without adding extra administrative work for your reps. RTS makes loyalty actionable, not just aspirational.
Ready to Drive the Next Case?
Tell us a bit about your team. We’ll show you how RTS turns promotions into repeat business. No heavy lift required.
RealTime Intelligence® Dashboards
Route your team to the highest-likelihood wins. RTS shows operator-level purchase activity, trendlines, and gaps so reps can prioritize territories, spot leakage, and trigger the next conversation with targeted rewards—not guesswork.
Gain clear visibility with 24/7 access to actionable data with our proprietary RealTime Intelligence® dashboards. RealTime Solutions® aggregates and customizes your dataset into a cloud based intuitive analytics platform, revolutionizing the way you use data to identify challenges and deliver impact. Actionable insights empower stakeholders to make the most of your information, transforming data into results:
- Hot account alerts & reorder predictors
- Territory heatmaps and product-level signals
- One view of trials, adoption, and lapses
Operator Journey™
We map the journey from trial → adoption → repeat. Reps place the right incentive at the right time – sampling to spark trial, a second-case reward to cement adoption, and tiered loyalty to lock in preference. Fewer one-off promos, more repeat wins.
With our strategic approach to reaching the right customer at the right time, we use data-driven insights and trends to identify how customers move through the journey from prospects to purchasers and ultimately to loyal advocates.
We take the time to understand growth opportunities and tailor our approach to your unique brand portfolio.
Operator Loyalty Programs
Our industry-leading foodservice operator loyalty programs deliver immense value to both the enrolled operators and participating manufacturers. As manufacturers engage customers by rewarding brand loyalty with incentives for their operations, they position their brands in a positive light.
The programs continue to engage operators, drawing new members to use this free platform and start purchasing qualifying brands to earn points. As they use those points to shop for rewards, their brand loyalty continues to grow. It’s free and just as easy as any other rewards program they use in their personal lives. For the manufacturers, just as importantly as gaining new customers, they also retain and drive substantial incremental growth amidst existing business.
Along with continued sales growth, manufacturers also benefit from the ability to directly engage their operators and to leverage the insights that come from actual sales data. RTS loves guiding manufacturers to keep a close eye on how the business is changing, uncovering trends, forecasting, and strategically growing business through targeted plans.
Promotions
We create the call-to-action that delivers sales. We know what works to reach your goals. We have a comprehensive marketing toolkit with turnkey programs for quick activations, or we can customize a campaign for unique circumstances. Here are just a few ways we are ready to partner with you for success:
- Points-based loyalty programs
- Bonus point Incentives that drive specific behaviors
- Digital marketing, including e-newsletters, web ads, polls, microsites
- Direct marketing, from postcards to drip campaigns
- Sampling with Inside Sales Support
Marketing Manager
Marketing Manager
Senior Sales Strategy
Key Performance Indicators
-Alexei, Sales Director, Keurig Dr Pepper
At RealTime Solutions, we evaluate historical and current data to clearly define measures of success, empowering your sales team to work toward realistic, achievable goals. We track and celebrate success with the team, as well as identify areas that need additional focus. Clear, measurable, transparent. Sales teams work best with their eyes wide open.
Market Intelligence and Validation
Sometimes all we need is a little insight to validate a strong idea. RealTime Solutions works with you to develop the right approach to gathering valuable market intelligence so you can plan your next big move with confidence.
We are equipped to host qualitative research, such as focus groups or operator pilots, to drill into specific topics.
We also conduct quantitative studies using digital or phone surveys to gather larger scale data with measurable numbers attached. Beyond obtaining insights, we layer in multiple lenses of data to dig deep and identify trends and opportunities.
Rebate Processing
Each year, we process over $200M in payments to 500,000+ foodservice operators across the US with our Real Online Rebates® program. We manage every aspect of rebate submissions, bounce-back offers and coupons, contract payouts, compliance, and reporting. With 181,000+ transactions each week, our rebate platform leverages a turn-key marketing solution to grows sales. Our manufacturers love how easy it is to track it all with our interactive reporting portals.
Our operators love how simple it is, too! We communicate the latest offers and welcome their purchase validation in whichever format is best for them.
Above all, we recognize how important cash flow is to all operators, big and small, so we process the rebates efficiently and deliver timely payments. It’s a win-win for everyone!
Ready to Win the Reorder?
Start with a conversation with our team and watch pull-through compound.